What Happens With Your Information

Who we are and what this covers

American Wellness and Rehab Clinic ("American Wellness," "we," "us") operates 10dayalcoholrecoveryprogram.com and wellnessandrehabclinic.com (together, the "Sites"). This Privacy Policy explains how we collect, use, and protect information when you visit the Sites or communicate with us by phone, email, or text.

This policy covers our websites and marketing communications. It is separate from our Notice of Privacy Practices (HIPAA), which describes how the clinic handles your health information once you become a patient. A copy is available at our clinic and on request by phone or email.

Extra protection for recovery information

Records relating to substance use disorder treatment receive additional protection under federal law (42 C.F.R. Part 2), beyond ordinary medical privacy. This website policy does not apply to, and these websites do not collect, treatment records. Visiting the Sites or filling out a form does not make you a patient and does not create a treatment record.

Please don't send medical details through the website

What we collect

What you give us. When you request a callback, take the safety check, or contact us, we collect what you choose to share — typically your name, phone number, email, and your message. Where a form includes a marketing-consent checkbox, we also record whether you checked it.

What's collected automatically. Like nearly every website, the Sites collect technical information — IP address, device and browser type, pages viewed, and visit times — through cookies and similar technologies.

Cookies, analytics, and advertising

We use third-party tools for quality assurance — to make sure our pages and forms work, understand how visitors use the Sites, and measure our advertising:

• Google Analytics and Google Ads measure traffic and ad performance. See the Google Privacy Policy; you can opt out with the Google Analytics opt-out add-on.
• Meta (Facebook) tools measure our ads and support retargeting — showing follow-up ads on Facebook and Instagram to people who visited our marketing pages or contacted us. Where we share contact identifiers with Meta for ad matching, we share them only in hashed (scrambled) form, only for people who consented to marketing, and only for our own advertising. See the Meta Privacy Policy and your Facebook/Instagram ad settings.

Advertising and your health information

• Advertising tags run only on our marketing pages — never on the patient portal, scheduling pages, or any page used to provide care.
• We never send diagnoses, health conditions, treatment details, or the content of your messages to any advertising platform.
• Visiting a healthcare website can itself signal an interest in its services. If you'd rather no ad platform receive information about your visit, use the opt-outs in "Your choices" below, or browse in a private window with third-party cookies blocked.

Text messages

If you give us your number and consent to texts, we may text you to respond to your request, confirm or remind you about appointments, or follow up. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is never a condition of receiving care, and we do not share your mobile number or SMS consent with anyone for their own marketing.

How we share information

We do not sell your personal information, and we do not share it with anyone for their own marketing. We share information only with:

• service providers who help us run the Sites and communicate with you — our website, customer-management, email, and texting platforms, and the analytics providers above — who may use it only to provide services to us;
• advertising and analytics providers through the cookies and tags described above (some state laws call this "sharing" for targeted advertising — you can opt out below); and
• others when the law requires it, or to protect our rights, safety, or property.

Your choices and rights

• Stop texts: reply STOP to any message.
• Stop emails: use the unsubscribe link in any marketing email.
• Stop retargeting: ask us to exclude your contact information from our advertising audiences at any time — just call or email us.
• Opt out of ad cookies: use your browser's cookie controls, Meta's ad settings, the Google opt-out add-on, or the Digital Advertising Alliance opt-out page.
• Access, correction, deletion: ask us what personal information we hold from your use of the Sites, or ask us to correct or delete it, using the contact details below. Depending on your state, the law may give you additional rights, including opting out of targeted advertising — we honor requests as required by the law that applies to you, and we never treat you differently for exercising your rights. Requests about medical records are handled under our Notice of Privacy Practices.
• Do Not Track: because there's no common industry standard, the Sites don't currently respond to browser Do Not Track signals.

How long we keep information

We keep what you send us for as long as needed to respond to you and for legitimate business and legal purposes, then delete or de-identify it.

Under 18

The Sites are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children under 13; if you believe a child has provided us information, contact us and we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through the Sites. No internet transmission or storage method is completely secure, so we can't guarantee absolute security — which is also why we ask you not to send medical details through the website.

Changes to this policy

If we update this policy, we'll post the new version here with a new effective date. If a change materially affects how we use information you've already given us, we'll take reasonable steps to let you know.

Questions? Just ask.

If anything here is unclear, or you want to exercise any choice above, reach out — a real person will answer.